Resident & Homeowner FAQ

Every available Horizon-managed home is listed on our Homes for Rent page. The rent shown on that page is the correct rent, so always verify a listing and its price there. The page is also available in Spanish.

All Horizon rental applications are completed only through RentEngine, using the listings on our Homes for Rent page. Horizon will never ask you to apply through another website, by email, or by text message, and will never ask you to pay a deposit or rent before the official application and approval process is complete.

Pay rent in the Resident Portal, which is powered by AppFolio. Do not send rent through Zelle, Cash App, or any other method unless you have verified the instructions directly with Horizon.

Submit maintenance requests in the Resident Portal. If you have a question about a request you've already submitted, call the Horizon property management line at (470) 307-4145.

You can view your lease in the Resident Portal, along with paying rent and submitting maintenance requests.

At Horizon, we strive to provide an experience that is cost-effective and convenient. That's why we provide a Resident Benefits Package (RBP) to address common headaches for our residents. The program handles pest control, air filter changes, utility set-up, and credit building.

Horizon's rental screening looks at income, credit, and documentation:

• Income: gross household income of at least 3 times the monthly rent, before taxes.
• Credit score of 575 or higher: approved with a standard one-month security deposit.
• Credit score of 525 to 574: approved with a two-month security deposit.
• Income verification: copies of your last two pay stubs, or other provable income documentation.

The security deposit depends on your credit score. Applicants with a score of 575 or higher are approved with a standard one-month security deposit, and applicants with a score of 525 to 574 are approved with a two-month security deposit.

Applicants should meet the following requirements:

• Good rental references, with no prior evictions, no active bankruptcies, and no outstanding landlord or utility collections.
• A passing criminal background check and credit screening.
• A valid copy of a government-issued driver's license or photo ID.

Have these ready when you apply: copies of your last two pay stubs (or other provable income documentation) and a valid government-issued driver's license or photo ID.

Horizon-managed rentals allow up to 2 pets per household, and aggressive breeds are not permitted. Fees depend on the pet's weight:

• Pets 35 lbs and under: $300 pet fee plus $30 per month pet rent.
• Pets over 35 lbs: $375 pet fee plus $30 per month pet rent.

No. Horizon does not offer rent-to-own programs. If someone offers you a rent-to-own Horizon home, you are likely dealing with a scammer.

Scammers sometimes copy Horizon listings and impersonate our team. To protect yourself:

• Verify the property and rent on our official Homes for Rent page. If anyone quotes a different price, you are communicating with a scammer.
• Complete your application only through RentEngine.
• Never share the verification or access code generated by RentEngine. It is for you only.
• Horizon will never give out a lockbox code over the phone.
• Never send screenshots of your messages, codes, or showing instructions to anyone.
• Horizon will never ask for a deposit or rent before the official application and approval process is complete.

Horizon manages rental homes across Atlanta and North Atlanta, including Alpharetta, Cumming, Gainesville, Johns Creek, Suwanee, Oakwood, Dawsonville, and Gwinnett and Cobb counties. Current availability is always on the Homes for Rent page.

Call the Horizon property management line at (470) 307-4145. For rent payments, your lease, and maintenance requests, the Resident Portal is the fastest way to get things done.

Your owner statements, reports, and property performance are in the Owner Portal, powered by AppFolio. The Owner Portal and the Resident Portal are separate sign-ins, so use the one that matches you.

It starts with a conversation. Complete the property management inquiry form or call (470) 307-4145. From there, the process has three steps:

• Property review: we learn about the home, current tenancy, condition, location, and your ownership goals.
• Management plan: we outline recommended services, onboarding needs, and the operating approach for your property or portfolio.
• Professional stewardship: our team coordinates leasing and ongoing management while keeping you informed.

Horizon uses membership tiers, so pricing matches the size of your portfolio rather than a one-size-fits-all fee. The management commission, tenant placement fee, yearly renewal fee, and property onboarding fee are all based on your membership level. Ask about our REPS (Real Estate Professional Status) pricing structure if it applies to you.

Horizon's property management covers management of the rental, tenant placement, yearly lease renewals, property onboarding, and utility connection services that connect all utilities between tenants. Owners also get an Owner Portal for statements and reports, and residents get a Resident Portal to pay rent and request maintenance. The full list of what is included at each membership level is on the pricing page.

Horizon manages individual rental homes and growing portfolios of up to approximately 150 units, with 240+ doors currently under management. Our focus is the small- to mid-sized investor building or growing a rental portfolio in and around Atlanta.

Horizon manages rental homes across Atlanta and North Atlanta, including Alpharetta, Cumming, Gainesville, Johns Creek, Suwanee, Oakwood, Dawsonville, and Gwinnett and Cobb counties. We also serve Flowery Branch, Mableton, Cartersville, Canton, and the surrounding areas.

Yes. Self-managing or working with another company doesn't have to mean staying put. Tell us about your rental home and we'll walk you through what switching to Horizon actually looks like, including the timeline for handing over a property.

Transparency is a core part of how Horizon operates. Before-and-after repair photos, showing feedback, and clear reporting keep owners informed at every stage, and your statements and reports are always available in the Owner Portal.

Horizon's service coordinator manages incoming service requests, coordinates with trusted vendors, and gets owner approval when needed. Our licensed team operates under clear, Georgia-law-compliant policies designed to shield owners from unnecessary liability, while keeping repair costs fair rather than inflated.

Use the rental analysis form on our property management page to tell us about your property, and a team member will follow up. You can also call us to talk it through.

Horizon was founded by property owners who wanted a management team that understood investment performance and tax strategy, not just rent collection. Our leadership team personally owns 180+ properties and has 80+ years of combined experience, and Horizon manages 240+ doors across Atlanta and North Atlanta.

Yes. Horizon's property management is led by Jessica Garner, who serves as the firm's broker, and our team includes licensed real estate agents. Licensing and entity details are on our disclosures page.

Yes. Horizon Investment Services provides investment consulting for owners looking to grow a rental portfolio, and our licensed agents can represent you in buying or selling a home.

Call (470) 307-4145, or use the property management inquiry form and a team member will follow up to learn about your property, location, and goals.